Richard Broadbent

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VP Software, UK/I

Diebold Nixdorf

Member since

12 Jan 2015

Location

Bracknell

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Richard's opinions

Getting ahead of the game

In an age driven by technology and innovation, providing services that overlay technology with human touchpoints/interaction where appropriate remains crucial in achieving good customer service, regardless of what business you’re in. Whilst the popularity of the internet, telephone and mobile banking enables customers to bank how they want, when t...

18 December 2015 /retail

Cash is here to stay

Figures from the Bank of England suggest that we have an ongoing attachment to cash. Indeed, the value of bank notes in circulation increased by six per cent last year with the £20 note representing two thirds of all notes in circulation. Cash is still a comfortable, physical way to manage money that is institutionalised not just in the UK, but a...

16 October 2015 /retail

Addressing the perennial cost of cash

As the payments space becomes increasingly digitised, we shouldn’t forget the important role that cash still plays in our society. On a global basis both the level of cash in circulation and the value of withdrawals from ATMs remains high, accounting for the bulk of transactions worldwide. Cash currently accounts for 85 per cent of global transact...

13 August 2015 /retail

Could cash play a bigger role in transformation projects?

With the enormous pressure facing the industry from customers and competitors alike, many banks are redefining their in-branch strategies. In fact some 2,274 branches underwent a refit in the past two years alone demonstrating that banks are clearly realising the need to redefine their physical presence as part of an overall multi-channel offering...

02 July 2015 /retail

Are We Ready for the Polymer Revolution?

It’s been a few weeks now since Clydesdale Bank first issued the £5 polymer note to the public and from what I can see consumer reaction, so far at least, has been overwhelmingly positive. A quick look at Twitter reveals very little negativity around the launch; instead, consumers shared their excitement of the new ultra-durable note. “Can't wait t...

30 April 2015 /payments /retail

Cash is Still King

Despite what many think, cash would still appear to be king. Since 1986, ATM cash withdrawals have been on a steady increase across the country according to statistics by Link. Demand for cash also appears to be showing no signs of slowing down - there are now more than 69,000 cash machines in the UK, representing a growth of 58% since 2003. Cas...

09 April 2015 /retail

A Prime Time For Change

Banking, in the modern sense of the word, can be traced back to medieval Europe and early Renaissance Italy. Of course, the 1400s was very different to today; but up until a few years ago very little changed in terms of the customer relationship. Traditionally banks have always been in control, dictating opening times and how their customers engag...

26 February 2015 /retail