Matthew Phillips

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Head of Banking, UK and Ireland

Diebold Nixdorf

Member since

20 Sep 2017

Location

London

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Matthew's opinions

Personalisation: filling the expectation gap

Have you quantified the value of personalisation in your business? With decreasing loyalty to one service provider, there is no denying that the topic of personalisation is surfacing to the top of strategic conversations in almost every area of financial services. With consumers willing to pay a 16% price premium [1] for a better customer experien...

29 October 2019 Innovation in Financial Services

The evolution of fraud and security - Is it a numbers game or can it be calculated?

Financial services remain a favoured target of skilled cybercriminals, which has left the industry scrambling to keep pace. Yet, if we consider the recent advancements in technologies such as artificial intelligence and the pressing reality that fraud is likely to become more targeted, could fraud actually be calculated and predicted? There’s no d...

17 October 2019 /security Banking Strategy, Digital and Transformation

Is digital disruption disrupting your customers?

Are you being disruptive enough in your digital transformation journey? Within the industry most organisations are at different stages of digital evolution but how do you ensure you are being disruptive enough to make a material difference to customer satisfaction and forward thinking enough to remain competitive? And for those that consider thems...

11 September 2019 Banking Strategy, Digital and Transformation

Five steps to achieving the Amazon effect within financial services

With Amazon, people can buy what they want, when they want. They can get it delivered at a time that suits them and can track their orders throughout the entire procurement process. This style of service has completely changed the way the retail world operates and is now having a knock-on effect on the financial services arena too. Why? Because co...

25 April 2019 Banking Strategy, Digital and Transformation

The future is cash-less, not cashless

The term ‘cashless’ has been front of stage for the payments industry since contactless technology was introduced more than a decade ago. However, we are further from becoming a truly cashless society than many of us may think. There is no denying that the payments landscape has experienced vast change and diversification in the past 15 years. In t...

28 March 2019 /payments /inclusion

Personal financial management services - the next frontier in banking?

Do you carry your bank around in your pocket? There’s no denying that the digital environment has altered the relationship between bank and customer forever – the bank needs to always be on, and if you’re one of the four-in-10 people that has downloaded a banking app like me, the customer can now even carry that relationship around with them every...

01 March 2019 /retail

Why humans, not robots, hold the secret to digital banking

As commentators have been predicting for some time, the digital revolution and the increased connectivity of consumers is now changing the financial services sector profoundly. Technology is driving change at almost every level, from investment and back office functions to customer-facing services, and the knowledge that early adopters and innovat...

10 January 2019 /retail