Matthew Phillips

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Head of Banking, UK and Ireland

Diebold Nixdorf

Member since

20 Sep 2017

Location

London

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Matthew's opinions

2019: Time to stop being a 'jack of all trades'

When it comes to technology, financial institutions are up to their knees in regulations, security measures and legacy infrastructure, which make them slow to adapt to new trends. The last few years have seen them try to get out of the quagmire by launching new apps, new gadgets and new cross-platform software solutions in a bid to keep customers ...

12 December 2018 /retail

Gambling on a new trend: what financial institutions are doing to impress their customers

The question of whether financial institutions (FIs) should be required by law to do more to protect their customers’ interests has been debated for several years, with many suggesting that regulations should be changed to make FIs do more. It is not difficult to see how this question has arisen: our increasingly digital world has generated a rapi...

08 November 2018 /security /retail

Worried about what’s next for banking security? The key should be in your DNA

No, I don’t mean that DNA testing or biometrics necessarily have to be part of every security system, for every financial services firm out there. What I do want to explore, is how financial services firms can strategise, and embed a commitment to security into their make-up. Doing this allows organisations to plan and prepare their response to thr...

23 August 2018 /security /regulation

Can you stop fraud before it starts?

Are you familiar with Transaction Reversal Fraud (TRF)? If you are, I’m sure you’ll be aware of the considerable impact it has on the industry. With thousands of incidents reported annually, TRF has a potential industry cost of millions of pounds per year - significantly impacting bottom lines. TRF is one method used to physically manipulate an AT...

12 July 2018 /security /retail

Turning cash costs into cash savings - is it really possible?

What's more important – the payment method or having a choice of how to pay? For me the choice is important and how I pay will often be dictated by the transaction type. I regularly use cash, and it seems I'm not alone as our love affair with cash continues and physical notes retain a welcome place in our wallets. Even with the growing popularity ...

12 April 2018 /payments /retail

How innovative is your bank’s culture?

Open banking is forcing banks to think twice. It’s making them consider how agile they are, how they interact with customers and whether they have the right culture to support a rapidly changing environment. Just about every company at the moment is in a race to put their customers first. Some are doing this by launching new apps or personalised ad...

22 February 2018 /retail