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Isn't Daap a requirement for a data Mesh architecture?

Customers are showing interest in the same.

Organisations need a re-think on their operating models and work policies. The pandemic forces a change, and its a wake up call to organisations to intiate this change - in their model, operations, employee policies and demands.

Is transformation about changing the process? Or does it involve an enterprise wide change? Right from the operating model, Sales and Servicing, Technology and the organisation?

Let's take an example of customer onborading. Would transformation a digital experience, with a seamless multi channel integration? Or just getting all the information (and documentation) right, the first time would totally transforma the customer's experience? Is it a mix of both. Or does one outweigh the other?